Privacy Policy

Last updated: September 23, 2026

1. Who we are

VocalErase ("we", "us") is developed by an independent developer. This policy explains what data the VocalErase iOS app (the "App") collects, why, and how it is handled.

2. Data we collect

Account data

When you first open the App, we automatically create an anonymous, device-based account — no personal information is required to use the App. If you choose to secure your account, you can optionally add an email address and password; in that case we store that email address and an encrypted password hash. If you instead choose Sign in with Apple, we receive the account identifier and the email address (which may be Apple's private relay address) that Apple shares with us.

Audio files you upload

The songs you choose to separate are uploaded to our processing pipeline and temporarily stored on our cloud storage so an AI model can generate the separated stems (vocals, instrumental and, depending on the separation mode you choose, drums, bass, guitar, piano and other). The resulting stem files are stored for a limited time so you can download them again from your History (see Data retention).

Purchase data

In-app credit purchases are processed by Apple and by our purchase-management platform. We receive purchase confirmations (product purchased, amount of credits, transaction identifiers) — we never see or store your payment card details.

Usage data

We keep a record of your separation jobs (file name, duration, credits used, status, timestamps) so you can see your History inside the App. Job records are removed together with their files when they expire (see Data retention).

Product analytics

We use a product analytics service (PostHog, hosted in the EU) to understand how the App is used — for example which screens are opened, when a paywall or a locked feature is shown, and whether a separation job succeeds or fails. These events are tied to your account ID, not to your email, and never include your audio files, filenames, or file contents.

We do not use third-party advertising SDKs, and we do not sell your data.

3. How we use your data

• To perform the vocal/instrumental separation you request and deliver the results to you.
• To maintain your credit balance and job history.
• To secure your account and, if you provide one, let you recover access via email.
• To process purchases and grant the credits you paid for.
• To provide customer support when you contact us.
• To detect abuse and keep the service reliable and secure.

4. Third parties we share data with

We share information with service providers who perform functions on our behalf, under confidentiality and data-protection obligations, including: an authentication and database provider that stores your account ID, optional email, credit balance, and job metadata; a cloud storage provider that stores your uploaded audio files and generated stems; a GPU processing provider that runs the AI separation model on your uploaded file for the duration of processing only; a product analytics provider (PostHog, EU-hosted) that receives anonymous usage events tied to your account ID, as described above; a purchase-management platform that reconciles in-app purchases with Apple; and Apple, which processes all in-app payments and never shares your payment card details with us.

Each of these providers only receives the data necessary to perform its function for us, under its own privacy policy and data protection obligations. We do not sell, rent, or otherwise share your personal data with third parties.

5. Data retention

We keep your uploaded songs, generated stems, and the matching job history only for a limited time, and then delete them automatically: 24 hours after your upload for accounts that have not purchased credits, and 7 days for accounts that have. If you choose "Keep forever" for a song (this costs 1 credit), that song and its stems are kept until you delete your account.

You can delete your account at any time from the Account tab in the App; this deletes your account, credits, job history and stored audio files. You can also request deletion by email (see below), which we complete within 30 days. We may retain limited records (e.g. purchase records) where we must do so to comply with legal or accounting obligations.

6. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing (for example under the EU/UK GDPR or the Turkish Personal Data Protection Law, KVKK). To exercise any of these rights, contact us at hello@vocal-erase.com — we will respond within a reasonable time and, in any case, within the time limits required by applicable law.

Account & data deletion: You can delete your account and all associated data yourself at any time in the App (Account tab, then Delete account), or request full deletion by emailing hello@vocal-erase.com from the email address linked to your account (or by describing your device/account if you never linked an email). See our Support page for details.

7. Children's privacy

VocalErase is not directed at children under 13 (or the minimum age required by your country), and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

8. Security

We rely on reputable infrastructure providers that encrypt data in transit and at rest, and we limit access to your data to what is necessary to operate the App. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, communicated inside the App.

10. Contact us

Questions about this policy or your data? Email hello@vocal-erase.com.